Welcome to JarvisMD
Thank you for being one of our valued users!
JarvisMD is an AI-powered audio-to-text transcription tool and clinical assistant designed to save valuable time, enhance your workflow, and improve patient care.
Why Use Audio to Text Transcription Software?
JarvisMD is an AI-powered webapp that transcribes & summarises audio from your consult into text.
Save Time
Automatically transcribes patient consultations, eliminating the need for manual note-taking.
Increase Efficiency
Focus back on engaging with patients, while JarvisMD accurately captures every detail of the conversation.
Enhance Documentation
Benefit from quick, comprehensive medical notes with better accuracy for improved patient care.
Jarvis MD is much more than simply an audio to text transcription tool, & also functions as a trusted AI Clinical Co-pilot…
Demo Video
Key Features of the Software
Accurate Transcription
Advanced speech recognition algorithms ensure high-quality transcriptions and accurate speaker labelling of doctor-patient consultations.
Patient Note Summarisation
Accurately distills key information from the consultation and excludes non-clinically relevant conversation
AI Clinical Copilot
Assists with providing up-to-date, evidence-based, contextual clinical recommendations to support clinical decision-making
Contextual Clinical Recommendations
Delivering personalised clinical decision suggestions based on current and historical patient-specific data and clinical context.
Medical Terminology Recognition
JarvisMD has been trained to understand and accurately transcribe medical terminology and medical jargon. This includes a wide range of specialised terms and phrases commonly used in various medical fields, ensuring precise and reliable transcriptions.
Secure Cloud Storage
Patient data is securely stored on Australian cloud servers, complying with Australian Privacy Principles. Audio recordings are kept for 2 weeks within the app and then archived for 7 years for clinical governance purposes. Text transcriptions & clinical summaries remain stored in the patient's file.
Getting Started with JarvisMD
1
Go to the JarvisMD website
Go to www.mvp.healthbridgeai.com
System Requirements
  1. JarvisMD runs best on the latest version of Google Chrome or Edge browser on your desktop or laptop computer. We may support more browsers in the future.
  1. You will need a desktop/laptop computer that has an in-built or external microphone attached.
  1. A stable internet connection (min ADSL/Broadband)
2
Create a new Account
Use your email to create a new account. You will be sent an email to confirm your account. Once you have confirmed your account, if you are part of a hospital or clinic that has purchased pooled credits, please inform your clinic administrator to notify us so that we can add your email to the account.

If you have purchased a monthly/annual subscription, you can start using JarvisMD immediately.
Login issues
  1. If you have issues logging in with the unique username & password we've provided you, please contact support@healthbridgeai.com. For your & your patients' privacy, do not share your login details with anyone.
  1. Use the 'Forgot Password' link if required
3
Enable Microphone
Check that the internal or external microphone on your desktop or laptop is working, to ensure clear audio capture during consultations.
Audio Settings
When you login, you must click on 'OK/Accept' if prompted with a permissions request for JarvisMD to access your microphone. Your default sound settings should work, but if you don't see audio transcription text appearing in the left panel after the recording has finished, please check the following system settings for Windows or Mac.
In your system settings, ensure the correct microphone (internal or external) is selected. Set the volume to around 75% and check that the audio input indicator moves as you speak.
4
Obtain consent to record
Before each recording, please obtain verbal informed consent from the patient.
Sample Script
"Would you consent to us audio-recording this consultation for better accuracy in your care? Your personal information will be protected, and the recording will only be used for this session's review. Taking part is voluntary, and you can opt out anytime. Do you consent to go ahead?"
Once the initial consent has been documented, on the patient's subsequent visits, consent can be shorter and simply, "Are you ok for today's consult to be recorded?"

If the patient asks for further information about the data privacy policy, you can find more detailed information in the FAQ section.
If the patient refuses consent, simply end the recording.
5
Starting Transcribing and ending recording
Click on 'Record' to start the recording and transcription of the consultation's audio, pause/resume if required, and when finished, click on 'Stop Recording'.
Audio on the cloud
Audio recordings are securely stored in the cloud, not on your computer. The audio is automatically transcribed to text, so you don't need to manually upload any files.
Performance tips
Speak clearly and minimise background noise. JarvisMD adapts to different accents, but clarity improves accuracy. Share findings aloud (temperature, BP, pulse, etc.) during the exam to save time, as these will be included in the transcription, eliminating the need for manual entry later.
6
Review Transcription
Once you stop recording, the processing may take a few moments. Please review the entire transcribed text, summarisation, and clinical recommendations, and make any changes if required.
7
Transfer to EHR
If your clinic's EHR (Electronic Health Record) software is not integrated with JarvisMD, you can still use our standalone web application by simply clicking on the COPY icon at the bottom of the Summary note and paste it into your Electronic Health Record software. If you are interested in fully integrating JarvisMD with your EHR, please connect with us at contact@healthbridgeai.com
Ask JarvisMD: Your AI Clinical Copilot
1
Medical Information Search
Use natural language to ask JarvisMD any complex clinical question regarding your patient
2
Personalised Recommendations
JarvisMD takes into context the data from the patient's medical record and offers personalised recommendations
3
Evidence-Based Guidelines
JarvisMD knowledge base is trained on the latest medical research and clinical decision support guidelines
4
Reliable and Trusted Sources
Every answer provides the trusted and reputable source where the advice was taken from, ensuring that the AI is transparent, explainable & trustworthy
Bug Reports & Feedback
Frequently Asked Questions
Who is HealthBridge AI?
HealthBridge AI develops AI-powered solutions to enhance doctor-patient consultations. The first product, JarvisMD, offers real-time audio-to-text transcription, patient data analysis, clinical decision support, and personalised treatment recommendations through its AI Clinical Copilot. This streamlines consultations, improves diagnostic accuracy, enhances patient outcomes, and ensures data security and seamless integration with existing healthcare systems.
Founded by Dr Nelson Lau (MBBS, FRACGP) an Australian GP with over 30 years of clinical experience, HealthBridge addresses significant pain points shared by many in the medical field. Cofounder & Chief Technical Officer Minh Nguyen, has extensive expertise in AI, having previously led the development of AI super-apps for over 17 million users as Chief Data Officer at Vingroup.

HealthBridge AI is proud to have been accepted into the CCMF Entrepreneurship Program and the Cyberport Incubation Program by Cyberport in Hong Kong. We were also part of the inaugural cohort of the National University of Singapore/Microsoft Generative AI Accelerator, and selected as one of the top 5 startups for the first cohort of the National University of Singapore School of Medicine Digital Advanced Technology Accelerator (DATA) Program. Additionally, we have secured funding from 22Health Ventures, a venture capital firm based in New York specialising in healthtech.
How is JarvisMD different to the other AI Scribes on the market?
JarvisMD is far more powerful than just a speech-to-text transcription tool like the other AI Scribes on the market—it's an AI Clinical Copilot designed to streamline your clinical workflow. Built by Doctors for Doctors, it goes beyond simple transcription by offering advanced personalised clinical recommendations, supporting clinical decision-making, and providing doctors with up-to-date, evidenced-based, context-aware answers tailored to patients' specific clinical histories. With a strong focus on clinical governance, ethical AI, and data privacy, JarvisMD ensures the highest standards of care. And this is just the beginning – we have a lot more groundbreaking features planned to help significantly streamline your workflow.
JarvisMD leverages the latest in AI technology to provide Doctors with trustworthy clinical recommendations backed by reputable references. We've also implemented advanced technology to significantly reduce the risk of AI hallucinations, making JarvisMD a reliable and practical tool for healthcare professionals.
As one of 10 startups selected for the inaugural cohort of the National University of Singapore/Block71/Microsoft Generative AI Accelerator Programme, it allowed us to tap into the world-class expertise of Microsoft’s leading Generative AI experts, refining JarvisMD with cutting-edge insights.
Most recently, as one of the 5 startups selected for the National University of Singapore Digital Advanced Technology Accelerator (DATA) Programme, we gained invaluable insights by learning from mentors who are leading medical specialists from Singapore and the U.S.
What do I need to run JarvisMD?
JarvisMD is a web based application and can work on any desktop of laptop that is enabled with an internal or external microphone. It is currently only supported on the latest version of the Chrome browser (v.142.0.7444.60 and above). If you are having difficulty connecting via your intranet such as Citrix, please send a message to contact@healthbridgeai.com.
How does JarvisMD keep patient data safe?
JarvisMD complies with all relevant data protection laws, including the Australian Privacy Principles (APPs), HIPAA, and the General Data Protection Regulation (GDPR). We have established a comprehensive data governance framework to ensure the confidentiality, integrity, and availability of patient data. This framework covers policies and procedures for data collection, storage, access, sharing, and disposal.
Our system ensures compliance by redacting Personally Identifiable Information (PII) from transcripts and geofencing data within Australian Azure Cloud servers. All data is encrypted end-to-end, both at rest and in transit. Audio recordings are stored securely on cloud servers for a period of 1 year, while text transcriptions and clinical summaries remain securely stored in the patient's file for seven years.
We store audio recordings for 7 days after the consult and then transferred into deep archive for one year to support clinical governance as this technology is still new and evolving. In cases where disputes arise regarding the content of AI-generated medical summary notes, the original recordings serve as a reliable ground truth reference to address and resolve any transcription discrepancies. These recordings will not be used to train the AI and will never be sold to third parties, ensuring the utmost privacy and security for our users.

We regularly review and update our data governance practices to stay compliant with the latest industry standards and regulations.
We ensure the confidentiality and integrity of your information using Azure cloud's advanced security standards:
  • Data Encryption: AES-256 encryption protects data in transit and at rest.
  • Authentication: Multi-factor authentication (MFA) verifies user identity through multiple forms of authentication.
  • Access Controls: Role-based access controls (RBAC) limit data access to authorised personnel.
  • Regular Assessments: Our security practices are regularly updated in line with Azure’s compliance standards, including ISO/IEC 27001, HIPAA, and GDPR.
  • Threat Detection: Azure’s threat detection and response capabilities monitor and mitigate security threats in real time.
These measures ensure your data is protected by industry-leading standards, providing robust privacy and security.
Can I review and edit transcriptions?
JarvisMD automatically transcribes the audio conversation into text as it progresses. It is important to review and edit the transcription to ensure accuracy and completeness.
Relabelling Speakers:
After each consultation, review the transcriptions in the 'Transcriptions' panel on the left. If any text is incorrectly labeled with the wrong speaker, simply click on the Doctor/Patient speaker label and toggle it to the correct one.
Editing Transcription Text:
To edit, click on the text and make the necessary changes. You can correct, change, add, or delete any text. For example, if you did not verbalise your physical examination findings, you can add them in manually in the Transcription section. You will then need to click on the Send icon to reprocess the summary based on the changes to provide the updated clinical recommendations.
Editing Summary Text:
To edit, double click on the text and make the necessary changes. You can correct, change, add, or delete any text. For example, if you did not verbalise your physical examination findings, you can add them in manually in the Summary section. You will then need to click on the Send icon to reprocess the summary based on the changes to provide the updated clinical recommendations.
Note:
We recommend reviewing and editing the entire transcript before clicking 'Send' for processing and analysis to save time.
PII Redaction:
JarvisMD is designed to redact all patient's Personally Identifiable Information (PII). If any PII is not redacted, please file a bug report.
Reviewing Audio:
The consultation is recorded for playback if needed. Use the play, fast forward, rewind buttons, and the timeline scrubber to listen. The audio remains securely stored on cloud servers for a period of 1 year.
What if there is more than 1 patient or other family members in the room?
During the testing phase, we suggest that you only use JarvisMD when there is only yourself and one patient speaking in the consult as having more than 2 voices may create errors in the transcription. We are currently working on multi-patient/speaker support which will be rolled out in the future.
How accurate, clear and safe are JarvisMD's clinical recommendations? Will it hallucinate?
JarvisMD's AI Clinical Copilot provides accurate, clear, and safe clinical recommendations by relying on evidence-based guidelines and the latest medical research. Each recommendation is supported by trusted references for verification.
In Generative AI, "hallucination" refers to the production of incorrect or misleading information. To prevent such occurrences, JarvisMD employs groundedness techniques and implements guardrails to enhance clinical safety and reduce bias. These recommendations are designed to assist but not replace your clinical judgment.
Although JarvisMD undergoes rigorous testing and validation, the final decision always rests with the healthcare professional. The system's performance will improve over time through continuous learning, and your feedback on any issues with its recommendations will be invaluable. We have also built in the ability for doctors to provide feedback on the performance of JarvisMD if required.
Does JarvisMD comply with AHPRA and RACGP guidelines on the use of AI Scribes?
Dr. Nelson Lau (M.B.B.S FRACGP), Founder and CEO of HealthBridge AI, has been a long standing Fellow of the Royal Australian College of General Practice (FRACGP) and brings extensive digital health expertise, having led clinical governance at Australia’s largest private health insurer, a telehealth service that has provided millions of virtual consultations nationwide. His leadership ensures JarvisMD upholds the highest standards of patient safety, data privacy, and ethical AI development, while exceeding industry standards in clinical governance. With a focus on transparency, patient involvement, and compliance with regulatory best practices, JarvisMD is committed to responsible innovation, reinforced by regular audits, staff training, and a dedication to excellence in AI-driven healthcare.
The Australian Health Practitioner Regulation Agency (AHPRA) and the Royal Australian College of General Practitioners (RACGP) have recently released key position statements regarding the use of AI scribes in healthcare, focusing on areas such as professional responsibility, clinical accuracy, data privacy, and patient consent. These guidelines provide valuable insights into how AI tools can be safely and effectively integrated into clinical practice. Here's how HealthBridge AI's JarvisMD, an AI-driven speech-to-text transcription tool and clinical assistant, addresses these key considerations and supports best practices in AI healthcare technology.
1. Accountability and Professional Judgment
  • AHPRA: Practitioners remain responsible for delivering safe and quality care regardless of AI use. They must apply human oversight and judgment to AI outputs to ensure clinical decisions meet professional obligations.
  • RACGP: AI scribes may introduce errors or omit clinically important information. Practitioners are liable for ensuring that the AI-generated clinical records are accurate.
  • HealthBridge AI's Mitigation: JarvisMD incorporates robust validation workflows requiring practitioners to review and confirm AI-generated documentation before submission to the patient's medical records. The system emphasises user control and practitioner sign-off, reducing the risk of inaccuracies while ensuring human oversight remains paramount.
2. Clinical Accuracy and Quality
  • RACGP: AI scribes may fail to capture nonverbal cues or integrate information from other parts of the patient's health record, potentially leading to clinical gaps.
  • HealthBridge AI's Approach: While it's true that existing transcription services, including AI solutions, are not capable of detecting non-verbal cues, JarvisMD addresses this limitation by enabling doctors to manually add notes regarding non-verbal cues, observations, and examination findings that may not have been verbalised during the consultation. This ensures that key clinical details are not missed, allowing for a more complete and accurate patient record. Additionally, JarvisMD uses advanced NLP (Natural Language Processing) and clinical language models specifically trained on medical data to enhance transcription accuracy and quality.
3. Transparency and Patient Consent
  • AHPRA: Practitioners must inform patients about the use of AI, including its impact on their personal information, and obtain informed consent.
  • RACGP: Some jurisdictions may require written patient consent before recording consultations using AI scribes.
  • HealthBridge's Mitigation: JarvisMD includes built-in consent workflows, prompting practitioners to obtain explicit patient approval before each session, and intelligently analyses the audio transcript and alerts the doctor if they have not done so. The tool integrates clear consent documentation processes, ensuring compliance with both state laws and professional guidelines. It also provides easy-to-understand explanations to patients about AI's role in their healthcare.
4. Data Privacy and Security
  • AHPRA: Ensuring data privacy and compliance with relevant health record legislation is critical, as AI may inadvertently use or store identifiable patient data.
  • RACGP: AI scribes must safeguard audio and text data to prevent data breaches and adhere to strict privacy standards.
  • HealthBridge AI's Mitigation: HealthBridge AI’s sensitive data not only benefits from the robust security framework provided by Microsoft Azure but also enhances it through a tailored implementation.

    Azure's built-in security features include multi-layered protection such as data encryption at rest and in transit, advanced threat protection, secure identity management, and network isolation​. These features ensure that sensitive data is kept secure, monitored for potential threats, and protected from unauthorised access.

    Beyond this, HealthBridge optimises its use of Azure by deploying distributed services across its cloud environment. This architecture helps to isolate different components of the system, reducing vulnerabilities by minimising reliance on a single point of access or failure. This approach further strengthens our platform’s ability to handle and mitigate targeted attacks or potential infrastructure disruptions, offering an extra layer of security and ensuring the availability and integrity of our services​.

    This combination of Azure’s multi-layered security with a customised, distributed deployment enhances data protection, meeting and exceeding industry standards for healthcare privacy and security.

    In addition, JarvisMD redacts all PII (Personally Identifiable Data) and encrypts all audio and text data (at rest and in transit), ensuring compliance with Australian Privacy Principles. Audio data is stored for 1 year following the consultation and is then permanently deleted. This retention period balances the need for data privacy with the practical utility of the software. Immediate deletion could risk significant time loss and incomplete clinical notes, as doctors have reported experiencing other AI scribes crashing after long consultations, subsequently losing both the audio and text transcript. By retaining audio as the ground truth, doctors have the opportunity to ensure transcription accuracy and safeguard their notes in case of software issues or disputes regarding transcription accuracy. Text transcription and summarisation are retained securely to provide a reliable and comprehensive record for future reference.
5. Informed Use, Ongoing Training, and Ethical AI Development
  • AHPRA: Health practitioners must understand how AI tools are trained, their limitations, and the risks involved in their use. Practitioners are responsible for ensuring that the AI tool remains safe, effective, and ethically sound.
  • RACGP: GPs should receive adequate training to use AI scribes effectively, as improper use could increase the risk of errors and compromise patient care.
  • HealthBridge AI's Mitigation: JarvisMD is built with a strong commitment to ethical AI development, focusing on performance improvement and minimising bias and discrimination. Using anonymised patient data, we continually fine-tune the AI, while human doctors provide input to correct errors and biases, ensuring a more equitable system that continues to improve over time.

    JarvisMD provides integrated, step-by-step guides and dedicated support to ensure users can confidently navigate the software. Training is ongoing, with the option to ask JarvisMD for help or troubleshooting during use, making the tool accessible and easy to learn.
6. Ethical and Legal Compliance
  • AHPRA: Practitioners must ensure compliance with all ethical and legal obligations, including data protection, indemnity insurance, and bias in AI systems.
  • HealthBridge AI's Mitigation: HealthBridge AI ensures that JarvisMD complies with Australian Privacy Principles with healthcare and data protection regulations. The system is designed to support non-discriminatory, bias-reduced interactions, and HealthBridge AI consults with healthcare and legal professionals to ensure that its technology aligns with existing ethical guidelines. We do not sell any user or patient data.
By addressing these concerns proactively, HealthBridge AI's JarvisMD is as a trustworthy tool for medical practitioners, balancing innovation with the critical responsibilities of healthcare professionals.
Does JarvisMD comply with RACGP's checklist for GPs considering whether to use AI Scribes?
"To decide whether an AI scribe is right for your practice, consider the following:
  1. Are you satisfied you have been provided with enough evidence of the product’s safety, efficacy, and applicability for use in an Australian general practice context? For example:
  1. Is there published data on the clinical utility/validity/safety of the AI scribe? The purpose of this early user phase with doctors will be to collect this data so that we can openly share it
  1. Have GPs been involved in the development of the AI scribe to ensure it is fit-for-purpose? Absolutely. JarvisMD was developed by Dr Nelson Lau (with over 30 years of clinical experience as a GP) with direct input from GPs and healthcare professionals to ensure it meets the specific needs of general practice. This collaboration ensures the tool is practical and relevant for real-world clinical use.
  1. Can the software vendor offering the AI scribe provide assurances that the tool is compliant with relevant Australian legislation in how it manages and stores data? Yes, JarvisMD fully complies with Australian privacy laws and data protection standards. HealthBridge AI ensures that data management aligns with the Australian Privacy Principles (APPs) and other relevant healthcare legislation. Refer to our Privacy Policy for more details.
  1. Is the data collected by the AI scribe processed and stored in Australia or overseas? JarvisMD prioritises local data processing and storage within Australia to maintain compliance with Australian data sovereignty laws. This ensures that patient data remains secure and within the country’s legal framework. No Personally Identifiable Information (PII) is stored nor processed outside of Australia.
  1. Can data collected by the AI scribe be used (and/or on-sold) for secondary purposes under the terms and conditions determined by the software vendor? No, we do not share, sell, rent, or trade your personal information with third parties for their commercial purposes. However, your data may be shared with third-party service providers strictly for purposes such as technical support and development. These providers are bound by confidentiality agreements and can only access your data as needed to perform their services. Additionally, we may share information to comply with legal obligations, regulatory requirements, or to respond to lawful requests from public authorities. Your privacy and data security are our top priorities.
  1. Is the AI scribe easy to use? Designed by doctors for doctors, JarvisMD is built to be intuitive and effortless, with every feature optimised to reduce administrative burden. We’ve put in extensive testing to ensure a smooth experience, and continually improve based on user feedback. Plus, our secure feedback system makes it easy for you to share insights, helping us keep the software user-friendly and efficient.
  1. How will I adjust clinical workflows to account for the time needed to check the clinical documentation generated by the AI scribe, remove inaccurate or irrelevant information, and add other clinically relevant information? JarvisMD was built with accuracy and trust in mind. After nearly two years of development, we’re deliberately focused on being safe to market rather than first to market, delivering a system that reduces the need for extensive corrections by minimising inaccurate or irrelevant information. Compared to competitors, you'll spend less time reviewing and editing, allowing you to maintain trust in the system and avoid false time savings. If adjustments are needed, we’ve made it simple to review and correct documentation, with built-in feedback mechanisms that continuously improve the system through real-world use.
  1. Have I informed patients about the use of the AI scribe at the practice, for example through the use of signage, patient enrolment forms, and/or at the beginning of the consult? We agree that it’s important to ensure patients are informed about the use of JarvisMD in your practice. This can be done through clear signage, including details in patient enrolment forms, or by briefly explaining the use of JarvisMD at the start of the consultation. Transparency helps build trust and ensures patients are aware of how their information is being processed during their visit and securely stored afterwards.
  1. How will a patient’s consent to the use of the AI scribe be documented in the record? JarvisMD includes built-in consent workflows that prompt practitioners to obtain explicit patient approval before each session. The system intelligently monitors the transcript and alerts the doctor if consent has not been obtained. Consent is seamlessly documented in the patient’s record, ensuring compliance with state laws and professional guidelines. Additionally, the tool provides clear, easy-to-understand explanations to patients about the role of AI in their care, enhancing transparency and trust.
Does JarvisMD support languages other than English?
Yes! Currently, JarvisMD also supports Chinese (Mandarin and Cantonese), Vietnamese, Thai, Malay, Tagalog, Singlish, Hindi, Tamil and Indonesian. We are currently working on Khmer and Burmese which will be available by the end of 2025. Because accuracy in transcribing and translating different languages is crucial to our vision of being an accurate and trusted product, we are working diligently to expand our language capabilities and we're committed to ensuring the same level of precision and reliability across multiple languages in future updates, maintaining our high standards as we grow to support more diverse patient populations.
Is there a user community for JarvisMD users?
Yes, we have a private WhatsApp group for JarvisMD beta testers to connect, share experiences, and learn from each other. Upon acceptance into the beta program, you will receive an invitation to join. We encourage active participation to maximise this collaborative learning opportunity.
If you are a hospital or clinic, we can also set up a private Whatsapp or Telegram group just for your institution.
Is JarvisMD a medical device? What regulatory approvals does it have?
JarvisMD's AI Scribe feature is classified as a Software as a Medical Device (SaMD) with Exemption by the TGA in Australia because it is simply administrative and does not provide any clinical decision support and in regions such as Australia, JarvisMD is currently offered as an AI Scribe only. Class B SaMD registration for the clinical decision support features is actively being pursued at the moment. In regions where clinical decision support is permitted, JarvisMD is offered as a full suite including the AI Scribe and AI Clinical Copilot.

JarvisMD has been successfully registered with the Health Sciences Authority (HSA) in Singapore as a Class A (SaMD) for the AI Scribe features.
How do I give feedback, report bugs, or request features?
We highly value your feedback, bug reports, and feature requests during the beta testing phase. You can use the "Feedback" widget directly within the JarvisMD application to report bugs, suggest improvements, or share your overall experience with the software. Alternatively, you can contact our support team directly at contact@healthbridgeai.com.
Will my patients be able to access their consultation recordings or transcripts?
No, patients will not have direct access to their consultation recordings or transcripts through JarvisMD. However, you can choose to share relevant parts of the transcripts or summaries with your patients as part of their medical records, in accordance with your usual practices and applicable regulations.
Can I use JarvisMD on my mobile device?
Currently, JarvisMD is optimised for use on desktop/laptop computers with Google Chrome/Microsoft Edge browser, and an internal or external microphone. Mobile device support is planned for future releases
Can I use JarvisMD for telehealth consultations?
JarvisMD is enabled for telehealth consultations with Microsoft Teams. Stay tuned for updates on this feature for other telehealth platforms.
What other features can we expect from JarvisMD?
We are currently working on ICD-10 and SNOMED-CT coding, customised letter templates, and a dictation feature.
What is the pricing model for JarvisMD?
Pricing can either be a pooled credits package for a clinic/hospital, or a per doctor/year subscription model. We aim to provide significant value to healthcare professionals at a competitive price.
Will your software train on the patient's data?
JarvisMD’s AI models continuously improve through data collected during the beta testing phase, but we assure you that this process is strictly anonymised and aggregated. No Personally Identifiable Information (PII) or Protected Health Information (PHI) is ever used in training the AI model. Ensuring privacy and data security is our top priority. At the same time, fine tuning the AI model is essential to minimise bias and discrimination, especially for underrepresented patients in our community, where limited data can hinder personalised care. Our goal is to create an equitable AI that serves all patients effectively. If you have any questions, please contact our support team.
What should I do if I encounter a critical issue or data breach?
In the unlikely event that you encounter a critical issue or suspect a data breach while using JarvisMD, please contact our support team immediately at contact@healthbridgeai.com and we will work quickly to resolve the issue and mitigate any potential risks. You can also contact me directly via email at privacy@healthbridgeai.com or via WhatsApp.
Something else?
Feel free to please email me directly at nelson@healthbridgeai.com or via Whatsapp.
THANK YOU!
We appreciate your interest in helping us test JarvisMD & hope that you find it provides added value during your consults. We look forward to transforming the future of healthcare with you!
©HealthBridge AI SGE PTE. LTD. 2025
Privacy Policy
HealthBridge AI SG Pte. Ltd. – Privacy Policy
JarvisMD Clinical Copilot & Transcription Service
Version 2.0 – 25 June 2025
1. Introduction
HealthBridge AI SG Pte. Ltd. (“HealthBridge AI”, “we”, “us” or “our”) provides the JarvisMD web application (the “Service”). This Privacy Policy explains how we collect, use, disclose, store and protect Personal Data processed during beta-testing and commercial use by licensed healthcare professionals (“you” or “User”). Unless otherwise indicated, capitalised terms have the same meaning as in the JarvisMD Terms of Use v 2.3. JarvisMD provides decision support and does not replace the professional judgment of a qualified healthcare provider.
2. Scope of the Policy
This Policy applies to all data collected through the Service, including:
  • Audio Data – consultation recordings you initiate;
  • Transcribed Data – text generated from Audio Data;
  • Doctor Data – name, e-mail, professional details, workstation specs;
  • Usage & Device Metadata – IP address, OS/version, click-stream, error logs;
  • Model-Derived Data – embeddings, quality metrics, statistical aggregates;
  • User Feedback – bug reports, feature requests, survey answers.
3. Notification of Purpose and Legal Basis ("PDPA §§13–18")
Under the Singapore Personal Data Protection Act 2012 (PDPA) we act as your data intermediary (§4(2)); you remain data-controller for any patient information. We process Personal Data only for the purposes below, on the basis of consent or legitimate interests where consent is not required:
  1. Delivering transcription and clinical-support functionality;
  1. Improving accuracy, usability and safety of the Service;
  1. Providing technical support and troubleshooting;
  1. Maintaining an auditable record for clinical governance and dispute resolution;
  1. Detecting, preventing and responding to security or misuse incidents;
  1. Complying with applicable laws, regulations and regulator requests.
4. Data Storage Location & Cross-Border Transfers
You can request confirmation of the specific region used for your organisation at any time.
5. Data Sharing and Disclosure
We do not sell or rent Personal Data. We disclose data only:
  • To vetted sub-processors under written confidentiality and security obligations;
  • To regulators, courts or law-enforcement when we are legally compelled;
  • In an emergency risking death or serious harm, where disclosure is clearly in the vital interests of patients.
6. Data Protection and Security
We implement a range of security measures to protect the confidentiality and integrity of you and your patients' information. We ensure the confidentiality and integrity of your information using Azure Cloud's advanced security standards:
  • Data Encryption: AES-256 encryption protects data in transit and at rest.
  • Authentication: Multi-factor authentication (MFA) verifies user identity through multiple forms of authentication.
  • Access Controls: Role-based access controls (RBAC) limit data access to authorised personnel.
  • Regular Assessments: Our security practices are regularly updated in line with Azure’s compliance standards, including ISO/IEC 27001, PDPA, HIPAA, and GDPR.
  • Threat Detection: Azure’s threat detection and response capabilities monitor and mitigate security threats in real-time.
Controls are aligned to HSA GN-14 Cybersecurity for Medical Devices and Singapore MTCS SS-584 (Tier 3).
These measures ensure you and your patient's data is protected by industry-leading standards, providing robust privacy and security.
7. Data PII (Personally Identifiable Information) Redaction and Audio Recording Storage
To ensure data security and patient confidentiality, our app employs automatic redaction of personally identifiable information (PII) from transcriptions. This process ensures that any PII present in the audio recordings is removed before the transcription is finalised. Additionally, all audio files are securely stored on the cloud for 2 weeks within the app and then archived and encrypted for 7 years, to meet Singapore clinical-governance purposes. You remain ultimately responsible for avoiding unnecessary patient identifiers. These proactive measures demonstrate our commitment to protecting sensitive information while also enhancing usability by allowing for quick review or recovery of notes shortly after a consultation, should the need arise. In addition, any PII that is entered by the doctor when submitting questions for JarvisMD's AI clinical copilot will also be redacted before the clinical data is processed.
8. Use for Service-Improvement & Opt-Out
Anonymised or statistically de-identified snippets may be used to retrain and evaluate our language models. We never use patient-identifiable data for model training.
Opt-out: e-mail privacy@healthbridgeai.com with subject “ML OPT-OUT”. We will honour the request within 30 days; core functionality will continue unchanged.
9. Data Retention
Unless a shorter period is requested (and permitted by law), we retain:
  • Doctor Data & Usage Metadata: 7 years after account closure;
  • Audio & Transcribed Data: 2 weeks active + 7 years archive;
  • System logs and Model-Derived Data: up to 2 years, unless required longer for security analysis.
  • Backup copies: an additional 30 days, then securely purged.
Retention may be extended to establish, exercise or defend legal claims.
10. Your Rights
Subject to PDPA and any professional-record obligations, you may:
  • Access – know what Personal Data we hold;
  • Correct – update inaccurate data;
  • Withdraw consent – stop specific processing;
  • Port – receive a machine-readable copy of your Doctor Data.
Some requests (e.g. deletion) may be limited where records must be kept for patient-safety, regulatory or legal reasons.
11. Breach Notification
We assess any suspected breach without undue delay and will notify the PDPC and affected individuals within 3 calendar days if the breach is notifiable under the PDPA (Reporting of Data Breaches Regulations 2021).
12. Changes to the Privacy Policy
We may amend this Policy from time to time. Material changes will be announced via in-app notice or e-mail at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.
13. Contact – Data Protection Officer
For any questions or concerns regarding this privacy policy or data protection practices, please contact us:

HealthBridge AI SG Pte. Ltd.
Attn: Dr Nelson Lau, Data Protection Officer
36 Robinson Road #20-01, Singapore 068877
✉ privacy@healthbridgeai.com
This Policy is governed by Singapore law and any disputes shall be submitted to the exclusive jurisdiction of the Singapore courts.
JarvisMD Terms of Use
For Licensed Healthcare Professionals
Effective Date: 25 June 2025
Version 2.3
Plain-English Highlights
(for convenience only – the full Terms of Use control and are legally binding)
What JarvisMD Is
• A clinical “co-pilot” that turns spoken consultations into notes and offers evidence-informed suggestions.
• It is not a diagnostic or treatment system—you remain fully responsible for every clinical decision. It is not for acute or life-threatening conditions.
• Only licensed healthcare professionals may use it.
Your Key Responsibilities
• Follow all medical laws and professional standards.
• Remove or mask patient identifiers before uploading whenever possible; you are the data controller.
• Keep login details secure; don’t share your account or try to reverse-engineer the platform.
Data & Privacy Snapshot
• Audio files stay on encrypted servers in Singapore for two (2) weeks, then move to long-term encrypted archives for up to seven (7) years.
• You can request permanent deletion or opt out of your de-identified data being used to improve our AI models.
• We never sell patient data.
Service & Support
• We aim for 24/7 availability but outages can happen; no guaranteed uptime unless you sign a separate SLA.
• Standard support hours: Monday–Friday, 09:00–18:00 SGT (contact@healthbridgeai.com).
Fees & Cancellation
• Subscriptions renew automatically; all fees are non-refundable.
• Cancel at least seven (7) days before the next billing date to avoid further charges.
Risk & Liability
• If something goes wrong, our total liability is capped at the fees you paid us in the past twelve (12) months.
Dispute Resolution
• Any disputes are resolved individually by arbitration under SIAC rules in Singapore.
Remember
This page is just a quick, plain-language overview. The complete Terms of Use that follow are the only legally binding agreement between you and HealthBridge AI.
1. Definitions
In this Agreement, the following terms have the meanings set out below; words in the singular include the plural and vice-versa.
  • “Agreement” means these Terms of Use, the Privacy Policy, and any documents expressly incorporated by reference.
  • “HealthBridge AI,” “we,” “us,” or “our” means HealthBridge AI SG Pte. Ltd.
  • “Services” or “Service” means the JarvisMD website, desktop/laptop application, APIs, and any related features or content we provide.
  • “User,” “you,” or “your” means the licensed healthcare professional who registers for or accesses the Services.
  • “Output” means any transcripts, summaries, suggestions, or other information generated by the Services.
  • “Personal Data” and “PII” have the meanings given in the Singapore PDPA and any other applicable data-protection laws.
  • “Scheduled Downtime,” “Permitted Suspension,” and any other capitalised terms have the meanings given where they first appear in this Agreement.
2. Introduction
Welcome to JarvisMD's website and desktop/laptop application ('Services'). These Terms of Use ('Agreement') govern your access to and use of the Services provided by us.
By accessing or using JarvisMD, you confirm that you are a licensed healthcare professional and agree to be bound by this Agreement. If you do not meet these eligibility requirements or do not agree to these terms, you may not use the Service.
3. Nature of the Service and Professional Use
JarvisMD is a clinical support tool designed solely to assist licensed healthcare professionals with:
  • Automatic speech-to-text transcription and summarisation of clinical consultations;
  • Structured documentation; and
  • Evidence-informed suggestions for differential diagnoses and investigative pathways.
JarvisMD is NOT a diagnostic or treatment system. It does not provide definitive medical advice, diagnoses, or automate clinical decision-making. All outputs from JarvisMD are intended to support—not replace—your independent clinical judgment. Final responsibility for diagnosis, treatment, and all aspects of patient care remains solely with the licensed healthcare professional using the Service.
JarvisMD must only be used by individuals authorised to provide medical care under applicable law and in accordance with professional medical standards. You agree that JarvisMD is a supportive tool only, and all medical care decisions are made independently by the treating professional.
JarvisMD is classified as a Class A (low-risk) Software as a Medical Device (SaMD) under the Health Sciences Authority (HSA) of Singapore’s risk-classification rules¹. Its risk level is based on the International Medical Device Regulators Forum (IMDRF) framework, which looks at both (i) the state of the patient condition and (ii) the significance of the information provided by the software.
Because it informs (does not drive or recommend) management of non-serious conditions, JarvisMD falls into IMDRF category I, equivalent to HSA Class A.
JarvisMD therefore:
  • Does not generate definitive or patient-specific diagnoses or treatment plans.
  • Does not evaluate imaging, waveforms, lab values, or real-time vital signs.
  • Does not calculate drug dosages, triage severity, or issue automated clinical alerts.
  • Does not interface with or control any life-support, infusion, or monitoring hardware.
  • Requires the licensed clinician to review, verify, and accept every output before use in patient care.
Under Singapore’s Health Products (Medical Devices) Regulations 2010, Class A devices are exempt from pre-market product registration but must still comply with applicable quality-management, cybersecurity, and post-market vigilance obligations.
JarvisMD has not been cleared or approved by regulators in other jurisdictions (e.g., U.S. FDA or EU authorities). The Service is provided solely as a clinical decision-support aid for licensed professionals and is not intended to diagnose, treat, cure, or prevent any disease. Clinicians remain fully responsible for all patient-care decisions.
4. Data Privacy and Security
Your use of the Service is subject to our Privacy Policy attached above, which outlines how we collect, store, and use personal and clinical information.
You are responsible for ensuring that:
  • All data entered into the Service, including patient information, complies with all applicable data protection and healthcare privacy laws, including but not limited to the Singapore Personal Data Protection Act (PDPA), HIPAA, and GDPR.
  • All Personally Identifiable Information (PII) is anonymized, de-identified, or handled strictly in accordance with your institutional policies and all legal and ethical requirements before being entered into JarvisMD.
  • While JarvisMD assists in redacting PII from clinical text, the final responsibility for de-identification, data accuracy, legality, and data security rests entirely with you, the user.
5. Data Retention
Audio files uploaded to JarvisMD are stored securely in encrypted cloud servers for two (2) weeks for user access and quality assurance. Thereafter, they are archived and retained for no longer than seven (7) years unless a longer period is required by applicable law or legitimate clinical governance needs, in accordance with healthcare compliance norms.
Hosting Location & Transfers. Production data are hosted on cloud data centres in Singapore for Singapore-based users, or in the cloud data server region closest to the user’s stated practice location where that region meets ISO/IEC 27001 (or equivalent) standards. Where cross-border transfer is unavoidable—for example, when a local compliant region is not yet available—HealthBridge AI implements EU Standard Contractual Clauses, PDPA-compliant transfer mechanisms, and strong encryption to ensure an adequate level of protection. Full details, including region-by-region mapping and safeguards, are set out in our Privacy Policy.
Users may request permanent deletion of their data where applicable by contacting privacy@healthbridgeai.com.
6. User Responsibilities
You agree to:
  • Use the Service only as intended and in accordance with applicable medical laws and professional standards;
  • Maintain the confidentiality and security of all patient data and comply with all applicable data privacy laws;
  • Not rely solely on JarvisMD to make clinical decisions or diagnoses;
  • Maintain the security of your devices, ensure appropriate internet access, and protect your login credentials from unauthorised use;
  • Report any security breaches or unauthorised access to your account promptly to HealthBridge AI.
You agree NOT to:
  • Attempt to reverse engineer, duplicate, decompile, disassemble, or otherwise access the underlying algorithms, source code, or intellectual property of HealthBridge AI.
  • Use the Service for unlawful, non-clinical, or unauthorised purposes.
  • Attempt to bypass security measures or interfere with system operations.
  • Share access credentials or use another person’s account.
  • Upload any content that is defamatory, unlawful, infringes on intellectual property rights, or breaches privacy or ethical standards.
  • Use automated means (e.g., bots, scripts) to access or interact with the Services.
  • Defraud HealthBridge AI or other users.
7. Service Levels and Support
Service Availability. HealthBridge AI will use commercially reasonable efforts to make the JarvisMD Service available twenty-four (24) hours a day, seven (7) days a week, excluding (i) Scheduled Downtime and (ii) Permitted Suspension (see below).
Scheduled Downtime. Where practicable, we will provide at least forty-eight (48) hours’ notice via e-mail or in-app banner for planned maintenance expected to exceed thirty (30) minutes. Planned maintenance will, whenever feasible, be scheduled outside 02:00–06:00 Singapore Time (SGT).
Updates & Changes. We may modify, enhance, remove, or suspend features of the Service at any time in our sole discretion. We will not materially reduce core functionality without providing reasonable advance notice.
Support Hours & Contact. Standard technical support is available Monday–Friday, 09:00–18:00 SGT (excluding Singapore public holidays) by e-mail at contact@healthbridgeai.com. We aim to:
  • Acknowledge new support tickets within one (1) business day; and
  • Provide an initial response or workaround within three (3) business days.
No Guaranteed SLA (Unless Separately Agreed). Unless you and HealthBridge AI have executed a separate written Service-Level Agreement expressly referencing and superseding this clause, we do not guarantee any minimum uptime, response time, or resolution time. Your sole remedy for prolonged unavailability is the termination right described in the “Termination” section of this Agreement.
Permitted Suspension. We may suspend or limit your access to the Service without prior notice if we reasonably believe such action is necessary to: (a) protect the security or integrity of the Service or our infrastructure; (b) prevent harm to other users; or (c) comply with applicable law, regulation, or governmental request. We will lift the suspension as soon as the underlying issue is resolved.
Beta / Preview Features. Any beta, preview, or early-access functionality is provided “as is,” may be discontinued at any time, and is expressly excluded from the support commitments above.
8. Payments, Subscriptions, and Cancellation
Payment Processing: Payments for subscription or usage fees, if applicable, are processed through secure third-party payment services (e.g., Stripe). You authorise HealthBridge AI to charge your chosen payment method for all applicable recurring and non-recurring fees. We do not collect or store your credit card information directly; it is handled by our payment processor.
Payment Authorization: By providing a credit card or another payment method and using our Services, you represent and warrant that you are authorised to use that payment method. If there are any issues with your payment method, such as if it cannot be verified or is invalid, your account might be suspended or cancelled. You are responsible for resolving any payment method issues to maintain continued access to the Service.
Non-Refundable Fees: All fees paid are non-refundable unless explicitly stated otherwise by HealthBridge AI in writing.
Subscription Cancellations: You may cancel your subscription at any time through the account settings section on our site. To avoid being charged for the next billing cycle, cancellation requests must be made at least seven (7) days prior to the commencement of the next billing cycle. No refunds or credits will be provided for partial subscription periods.
9. Ownership and Intellectual Property
HealthBridge AI SG Pte. Ltd. grants you a limited, non-exclusive, non-transferable, and revocable license to use the JarvisMD platform solely for your professional purposes. The Service is currently supported on desktop and laptop devices only.
All content, features, algorithms, software, tools, and intellectual property rights in and to the Service (including but not limited to patents, copyrights, trademarks, trade secrets, and designs) are and will remain the exclusive property of HealthBridge AI SG Pte. Ltd. You agree not to copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of our materials without our prior written consent.
Any attempt to violate our intellectual property rights, including but not limited to reverse engineering our technology, is strictly prohibited and will be considered a material breach of this Agreement, leading to immediate termination of your account and potential legal action.
10. Third-Party Links and Internet Access
The Service may contain links to third-party websites or services. HealthBridge AI is not responsible for the content, privacy practices, or accuracy of any third-party websites or services linked from our Services. Your access and use of such third-party sites are solely at your own risk.
You are responsible for obtaining and maintaining all internet access, data charges, hardware, and software necessary to access and use the Services.
11. Your Content
You retain all ownership rights in the clinical information and data that you input into the Service ('Your Content'). By using the Service, you grant HealthBridge AI a limited, non-exclusive, worldwide, royalty-free license to use, process, and store Your Content solely for the purpose of providing, maintaining, and improving the Services, and for clinical governance, internal research and development, subject always to our Privacy Policy and applicable data protection laws.
You represent and warrant that:
  • You have obtained all necessary and appropriate consents, authorizations, and permissions from patients, your institution, and any other relevant third parties as required by all applicable laws and ethical guidelines (including but not limited to the Singapore Personal Data Protection Act (PDPA) and medical professional codes of conduct) for the collection, use, disclosure, and processing of Your Content by you and by HealthBridge AI as described in this Agreement and our Privacy Policy.
  • Your Content does not infringe upon the rights of any third party or violate any applicable laws; and
  • You have all necessary rights and permissions to upload Your Content into the Service.
12. Use of De-Identified Data for Machine-Learning Improvement
Service-Improvement Activities. “Improve the Services” includes—but is not limited to—fine-tuning language models, generating embeddings, benchmarking accuracy, and training new algorithms to enhance transcription quality, summarisation, and clinical-suggestion relevance.
De-Identification Safeguard. Before any user data is used for the activities above, JarvisMD automatically removes direct identifiers (e.g., patient name, NRIC, passport number, address) and employs statistical or rule-based techniques to minimise re-identification risk in accordance with ISO/IEC 20889 and GDPR Recital 26 guidance.
Opt-Out. You may opt out of your data being used for model-training or analytics at any time by e-mailing privacy@healthbridgeai.com with the subject line “ML OPT-OUT” from the e-mail associated with your JarvisMD account. Opt-out requests are honoured within thirty (30) days and do not affect routine processing needed to deliver the core Service. Service quality may degrade slightly for users who opt out of model-training improvements. Opt-out will prevent your data from being used in any future model-training cycles; it will not require retraining of existing models that have already incorporated de-identified data.
Automated Decision-Making. JarvisMD outputs are generated algorithmically but are provided solely as decision-support. They are not intended to produce legally or clinically binding automated decisions within the meaning of GDPR Article 22 or equivalent PDPA provisions, as final clinical judgment remains with you.
13. Disclaimers and Limitations of Liability
NO WARRANTIES: The services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied, including—but not limited to—implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
HealthBridge AI does not warrant that:
  • the service will be uninterrupted, secure, or error-free;
  • any defects or errors will be corrected;
  • the service will meet your requirements or expectations; or
  • the service is free of viruses or other harmful components.
CRITICAL DISCLAIMER REGARDING CLINICAL USE: JarvisMD is NOT a diagnostic tool and does NOT provide definitive medical advice, diagnoses, or treatment decisions. It generates evidence-informed suggestions and potential differentials for licensed clinicians to review in context. The platform’s outputs are intended to assist with clinical reasoning—not direct it. Final responsibility for all patient care, including diagnosis, treatment, and outcomes, remains solely with the treating healthcare professional. JarvisMD must not be used for the diagnosis or treatment of acute, life-threatening conditions (see Section 3 – Clinical Scope and Exclusions).
LIMITATION OF LIABILITY: To the fullest extent permitted by law, in no event shall HealthBridge AI SG Pte. Ltd., its affiliates, directors, employees, agents, suppliers, or licensors be liable for any direct, indirect, incidental, special, consequential, or punitive damages—including, without limitation, loss of profits, data, use, goodwill, or other intangible losses—resulting from (i) your access to or use of, or inability to access or use, the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorised access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Without prejudice to the foregoing, HealthBridge AI’s total aggregate liability to you for all claims arising from or related to this Agreement or your use of the Service, regardless of the form of action, shall in no event exceed in the aggregate, the total amount of fees actually paid by you to HealthBridge AI for the Services during the twelve (12) month period immediately preceding the event giving rise to the first such claim. This cap is a single, collective limit for all claims and shall not be increased by the number of separate claims, proceedings, or injured parties.
14. Account Termination
Termination by You: You may terminate this Agreement at any time by deleting your JarvisMD account through the settings section on our website. Termination will be effective upon completion of the cancellation process.
Termination by HealthBridge AI: We may suspend or terminate your access to the Service, or terminate this Agreement, at any time, with or without cause, and without prior notice, if we determine, in our sole discretion, that you are in breach of this Agreement, using the Service outside its intended scope, or for any other reason deemed necessary by HealthBridge AI. Upon termination, your right to use the Service will immediately cease. All provisions of this Agreement which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability, shall survive termination.
15. Export Control & Sanctions Compliance
You represent and warrant that (a) you are not located in, and will not access the Services from, any country or region subject to a comprehensive trade embargo by Singapore, the United States, or the European Union; (b) you are not listed on any applicable government list of prohibited or restricted parties; and (c) you will not use, export, re-export, or transfer any part of the Services in violation of export-control or economic-sanctions laws. You agree to indemnify HealthBridge AI for any breach of this clause.
16. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.
Any dispute, controversy, difference, or claim arising out of or relating to this Agreement, including the existence, validity, interpretation, performance, breach, or termination thereof, or any dispute regarding non-contractual obligations arising out of or relating to it, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ('SIAC Rules') for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one (1) arbitrator. The language of the arbitration shall be English.
To the extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
Nothing in this clause limits any non-waivable statutory rights you may have under mandatory local consumer-protection law.
17. Force Majeure
HealthBridge AI will not be liable for any delay or failure to perform its obligations under this Agreement if, and to the extent, that the delay or failure is caused by events or circumstances beyond its reasonable control (“Force Majeure Event”). Force Majeure Events include, but are not limited to: natural disasters, fires, floods, epidemics, pandemics, acts of terrorism, war, civil unrest, strikes or labour disputes, power or telecommunications failures, Internet or cloud-service outages, governmental actions, or changes in applicable law or regulations.
  • Notice & Mitigation. We will notify you as soon as reasonably practicable after becoming aware of a Force Majeure Event and will use commercially reasonable efforts to mitigate its effects.
  • Suspension & Termination. If a Force Majeure Event continues for more than thirty (30) consecutive days and materially prevents either party from performing its obligations, either party may terminate the affected Services on written notice without liability (except for fees accrued up to the date of termination).
If you terminate under this clause, we will refund any prepaid but unused subscription fees pro-rated to the termination date. If a Permitted Suspension lasts longer than seven (7) consecutive days, you may request a pro-rated credit for that period.
18. Severability, Waiver, Assignment, and Entire Agreement
Severability. If any provision of this Agreement is held by a court or arbitral tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
Waiver. No failure or delay by HealthBridge AI in exercising any right, power, or remedy under this Agreement will operate as a waiver of that right, power, or remedy, nor will any single or partial exercise preclude any further exercise of the same or any other right, power, or remedy. Any waiver must be in writing and signed by an authorised representative of HealthBridge AI.
Assignment. You may not assign, delegate, or transfer this Agreement—or any of your rights or obligations hereunder—without our prior written consent. HealthBridge AI may assign or transfer this Agreement, in whole or in part, to any affiliate or in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets, without prior notice to you. Subject to the foregoing, this Agreement will bind and inure to the benefit of the parties and their respective permitted successors and assigns.
Entire Agreement. This Agreement—together with the JarvisMD Privacy Policy and any additional written terms that expressly reference and incorporate this Agreement—constitutes the entire agreement between you and HealthBridge AI with respect to the Services and supersedes all prior or contemporaneous oral or written understandings, communications, or agreements concerning the subject matter hereof. No oral or written statement not expressly incorporated herein will be binding on either party.
19. Notices
All legal notices under this Agreement must be in writing and delivered by (i) personal service, (ii) internationally recognised courier, or (iii) e-mail as specified below. A notice is deemed received (a) on the date delivered by hand, (b) two (2) business days after deposit with a courier, or (c) one (1) business day after transmission by e-mail if no bounce-back is received.
To HealthBridge AI
HealthBridge AI SG Pte. Ltd.
36 Robinson Road, #20-01 City House
Singapore 068877
20. Changes to This Agreement
We may revise these Terms of Use from time to time. If material changes are made, we will notify users by email or through the Service with at least thirty (30) days' notice prior to the changes taking effect. Your continued access or use of JarvisMD after such changes take effect constitutes your acceptance of the revised terms. If you do not agree to the new terms, you should stop using the Service and cancel your account.
21. Contact Us
For more information, questions, or to request deletion of your data, please contact us at contact@healthbridgeai.com or send correspondence to HealthBridge AI SG PTE. LTD, 36 ROBINSON ROAD #20-01 CITY HOUSE SINGAPORE 068877.